Program Manager | Project Manager| Operations Manager
Verified
A results-oriented and strategic professional with over 12 years of global experience across Germany, the United States, Brazil, and Spain, I excel at leading high-performing projects and transforming operations within high-end technology environments. Fluent in English, Spanish, German, and Portuguese, I leverage a multicultural perspective and a proven track record of optimizing customer experience, enhancing products, and scaling processes and operations. I consistently exceed KPIs through data-driven improvements and the strategic application of AI, automation, and data analytics. My expertise includes leading transformation initiatives at established organizations and building customer-centric operations from scratch at startups, always focusing on fostering high engagement, streamlining workflows, and developing innovative solutions to enhance the overall journey. I am passionate about cross-functional projects, driving operational excellence, and leveraging technology to deliver exceptional client satisfaction.More...