Celeste Forman has consistently excelled in her role as a Member Service Representative at Zeal Credit Union, where she has been instrumental in increasing member satisfaction scores by 25% over the past year. She spearheaded the implementation of a new digital communication platform, resulting in a 40% reduction in response times to member inquiries. Celeste was recognized with the "Excellence in Service" award for her innovative approach to streamlining account management processes, which improved efficiency by 30%. Her commitment to professional development is evident through her successful completion of advanced financial services certifications, further enhancing her ability to support and guide credit union members.More...