Gianni Rivera is a seasoned professional in the hospitality industry, serving as the Corporate Director of Spa Operations at Z Resorts Company. With over two decades of experience in spa and wellness management, Rivera has established himself as an industry leader known for his innovative tactics and strategic operational methodologies. Rivera's role involves overseeing the spa operations across all Z Resorts properties, ensuring the highest standards of service and guest satisfaction. His expertise includes staff training and development, budgeting, sales forecasting, and creating a wellness-focused environment. Gianni holds a degree in Hotel and Spa Management and is continuously seeking opportunities to implement new wellness trends into the spa offerings of Z Resorts.More...