I leverage my background in both customer experience management at high-growth startups and delivering patient care at hospitals around the world to oversee central support operations and support delivery programs. Lately, my focuses have centered around automating back-end tasks and processes, as well as using AI to deliver users relevant education and assistance - both proactively and reactively.
In the past, I've overseen VoC and engagement programs at Circle Medical, the development of support teams and engagement programs at DocMatter, managed support operations at YourMechanic, and have managed research teams at the United Nations. Whatever I do - I can guarantee that it is mission-driven, access-oriented, human-centric, and data-guided.
In my free time, I serve on multiple animal research oversight committees, and am a studio ceramicist. :)More...
Richard Schwarzman
Entrepreneur@canyon lake mobile
Verified
Canyon Lake Mobile Company has shown significant growth in the mobile technology market. The company's innovative approach to mobile solutions has led to increased customer satisfaction and loyalty. Our recent product launches have been successful, with positive feedback from users. However, competition in the market is intensifying and there is a need to increase investment in research and development to stay ahead. Additionally, the company should focus on expanding its market reach through strategic partnerships and exploring new market segments. Overall, the company's financial health is strong, but strategic initiatives should be implemented for sustained growth.More...