Jessica Kearns is a versatile Customer Success and Operations Specialist with over eight years of experience supporting SaaS platforms, optimizing billing systems, and elevating the client experience. At yDrink and NOVA Collective, she built onboarding workflows, streamlined support operations, and led process improvements that reduced resolution time and churn. Jessica is recognized for her empathetic communication, ability to thrive in fast-paced environments, and her strength in turning complex problems into scalable solutions. With a background in cross-functional collaboration and systems implementation, she brings both strategic insight and hands-on execution to every client interaction.More...