Hi, I'm Tiago Santos, an experienced Cloud and Infrastructure Engineer with over 15 years in IT and the last 5 years focused on cloud environments, especially Microsoft Azure and Microsoft 365.
Throughout my career, I've been supporting customers from small businesses to large enterprises, helping them solve complex technical issues, deliver successful cloud migrations, and improve their cloud security and infrastructure.
I'm passionate about providing excellent customer support, troubleshooting critical problems, and delivering solutions that truly help customers achieve their goals.
I’m currently expanding my skills in DevOps and automation while remaining focused on cloud security and technical support.
What I Bring to the Table
Strong customer-facing experience, supporting clients with different technical backgrounds
Skilled in troubleshooting, root cause analysis, and problem-solving in cloud and hybrid environments
Clear and empathetic communication, ensuring customers feel supported and understood
Ability to work under pressure, prioritize tasks, and collaborate with cross-functional teams
Focus on continuous learning and sharing knowledge
🔧 Technical Skills
☁️ Cloud: Azure | Microsoft 365 | AWS (basic knowledge)
🔒 Cloud Security | Identity & Access | Zero Trust | Compliance
🛠️ Support: Incident Management | Troubleshooting | Root Cause Analysis | Customer Success
⚙️ DevOps Fundamentals | CI/CD | Automation | Infrastructure as Code
🌐 Networking: Hybrid Environments | VPN | Azure Networking
🎯 Certifications
AZ-305 – Azure Solutions Architect Expert
AZ-500 – Azure Security Engineer Associate
AZ-700 – Azure Network Engineer Associate
AZ-104 – Azure Administrator Associate
AZ-900 – Azure Fundamentals
SC-900 – Security, Compliance, and Identity Fundamentals
MS-900 – Microsoft 365 Fundamentals
Fortinet Certified Fundamentals Cybersecurity
I’m passionate about solving problems, helping customers succeed, and growing together with the tech community. If you are looking for someone with strong technicalMore...