As, Customer Experience Manager at 101 Premium Properties, I have successfully implemented customer service strategies that significantly improved client satisfaction rates. I have effectively managed a team of customer service representatives, ensuring high-quality service at all times. I have also streamlined communication channels for better customer feedback and resolution. My proactive approach has led to a significant reduction in customer complaints and an increase in customer retention rates. I have also played a key role in training new staff and developing customer service protocols.More...