Amanda Rock is a dynamic Customer Experience Manager with over a decade of experience in transforming client interactions into lasting relationships. At various banks, she spearheaded a 30% improvement in customer satisfaction scores by implementing innovative feedback systems and personalized service strategies. Amanda's leadership in cross-functional teams has driven a 25% increase in customer retention, earning her recognition as a thought leader in the industry. With a passion for creating seamless customer journeys, she continues to set new standards for excellence in customer engagement.More...