I have successfully managed and nurtured client relationships at Growup Session, leading to increased customer satisfaction and retention rates. I have effectively identified customer needs and collaborated with cross-functional teams to ensure those needs are met. My proactive approach in addressing customer issues has resulted in a significant reduction in churn rates. I have also implemented various customer success strategies that have contributed to the company's overall growth. My expertise in using customer success tools and analytics has helped in making data-driven decisions and strategies.More...