I successfully managed the Food & Beverage department in the #1 most instagrammable hotel in Ibiza, the Wi-Ki-Woo Hotel, ensuring high-quality service and customer satisfaction. I implemented innovative menu designs and food presentation techniques, contributing to the hotel's unique dining experience. I also effectively managed the budget, reducing costs without compromising quality. My leadership skills led to a motivated and productive team, resulting in increased efficiency and profitability.
Food cost, beverage cost and labour cost are vital to ensure the company's profit.More...
Susan Hilton-James
Restaurant Manager@Wi-Ki-Woo Hotel Ibiza
Verified
Wi-Ki-Woo Hotel Ibiza continues to perform well in the hospitality industry. Our restaurant has seen a steady increase in customer numbers, largely due to our diverse menu offerings and top-notch service. However, there are opportunities for improvement. Firstly, we need to enhance our online presence through social media and review sites to attract more international customers. Secondly, we should consider expanding our menu to include more local and seasonal dishes. Lastly, staff training should be intensified to improve service delivery. The proposed upgrades will require a moderate investment but promise substantial returns in customer satisfaction and revenue.More...