I’ve always believed that every experience shapes who we are—both personally and professionally. My journey began as a full-time student at Wayne State University while I worked multiple jobs to support myself. This balancing act taught me resilience and time management but also ignited my passion for the hospitality industry. Traveling around the world during this time opened my eyes to diverse cultures and perspectives, which I now bring into my work every day.
Currently, I’m diving deep into my role as a Hospitality Account Executive at SpotOn. Here, I help businesses enhance their customer loyalty through powerful software solutions tailored to their needs. It’s rewarding to see how our tools can transform operations and drive revenue growth for our clients. In fact, I've been fortunate enough to contribute to projects that have increased client satisfaction scores by over 30% within just six months.
Before this role, I spent several years as the Beverage Director at Whiskeys on the Water. When I took on this position, I saw an opportunity to expand beyond inventory management; I developed a menu based on market data that resonated with our patrons’ preferences. This initiative not only improved sales by 20% but also fostered a stronger connection with our customers.
My background also includes valuable experience in laboratory settings at BASF where I maintained quality control standards according to ISO 9001 protocols. This attention to detail has been instrumental in my approach to hospitality—ensuring that every aspect of service meets high standards.
Outside of work, I'm passionate about exploring new cuisines and cultures through cooking classes and community events. This not only fuels my creativity but also helps me understand what people enjoy when they dine out.
If you’re interested in discussing innovative ways to enhance customer experiences in hospitality or want to share insights about industry trends, feel free to reach out via email!
Skills:
- Hospitality Management
- Account ManagemenMore...