Yvonne Adhiambo is the Customer Strategy & Planning Head where she leads a dynamic team focused on enhancing customer experiences and driving business growth. With over a decade of experience in strategic planning and customer insights, Yvonne has successfully implemented initiatives that have grown Turnover by 30%. She holds an Degree from Strathmore University and is a certified customer experience professional. Outside of work, she is passionate about mentoring young professionals and enjoys hiking in her free time.More...