Dynamic and results-oriented Manager with over 20 years of extensive experience in client and customer management, people management, service delivery, and sales. Proven expertise in IT operations and infrastructure, with a decade of experience in BPO and global service desk management. Adept in designing, building, and implementing IT infrastructure solutions, alongside strong project management capabilities. Committed to process design, optimisation, and automation, driving continuous service improvement and service transformation. Skilled in managing client satisfaction, vendor relationships, contract negotiations, and budget oversight, ensuring high-quality service delivery and operational excellence.More...