Morgan Sylvestre is a creative CRM Development Manager currently serving at Visit California, a non-profit organization promoting tourism in California. With a strong background in customer relationship management and project management, Morgan expertly oversees the design, development, and implementation of CRM system enhancements within the organization. Prior to Visit California, Morgan has held various positions in tech and management, honing her skills in project management, customer service, and team leadership. Her ability to bridge the gap between technical and non-technical stakeholders sets her apart in the industry. Morgan holds a graduate degree in Education, further solidifying her ability to transfer knowledge and coach the team she supports. Her commitment to excellence and passion for technology make her a driving force in the success of Visit California's customer engagement strategies.More...
Dylan Taylor
Systems Engineer@meriplex communications
Verified
Dylan Taylor is an accomplished IT professional with extensive experience in systems engineering, network architecture, and enterprise IT support. Currently serving as a Systems Engineer at Meriplex Communications, Dylan excels in managing complex technical environments, leading infrastructure deployments, and delivering advanced support across Microsoft, VMware, Azure, and VoIP platforms. His career spans roles in both corporate and government-facing organizations, with a strong emphasis on customer service, documentation, and mentorship.
Key Achievements:
Successfully architected and implemented JumpCloud MDM at Visit California, transitioning from Jamf PRO.
Consolidated VMware infrastructure, reducing VLANs from 10 to 4 and optimizing VM deployment by migrating to the cloud.
Played a critical role in preparing Skyslope for and passing its SOC 2 Type 1 & 2 audits.
Led multiple infrastructure and systems projects involving Microsoft Azure, VPN, backup solutions, and advanced firewall and wireless management.
Recognized for technical mentorship, development of SOPs, and proactive customer advisory services.More...