I’m passionate about improving the customer experience through a strategic and human-centered approach. I work in Customer Success, with a strong focus on onboarding, customer support, retention, and operational processes that truly add value.
I’ve had the opportunity to grow within startups and tech companies, where I’ve worked across support, quality, customer success, and process management. I genuinely enjoy being close to customers, solving issues efficiently, and using data to make informed decisions, automate workflows, and propose improvements that benefit both clients and internal teams.
I have strong experience with tools such as Intercom (advanced level), HubSpot, Zendesk, and Notion, and I enjoy collaborating with product, sales, and support teams. I’m always looking for ways to scale customer support and the overall customer experience without losing the human touch.More...