With 10+ years’ experience across the UK, United Arab Emirates, Malaysia and Singapore, I am a Business Process Consultant / Analyst specialising in optimising business processes, driving efficiency and enabling digital transformation across complex organisations. I work at the intersection of process, people, change and technology — turning business challenges into practical, scalable solutions.
I’ve delivered transformation programmes across retail, consumer, financial services, automotive, legal, public sector and asset management. My strongest experience sits within retail and store operations, where I’ve helped enterprise brands modernise day-to-day execution through better processes, smarter technology and change that sticks.
I lead business discovery, process redesign (BPMN), requirements definition and solution validation across Lean, Agile and Hybrid delivery environments — supporting delivery teams, business stakeholders and frontline users. I have hands-on experience with SAP, RFID, RPA-enabled operations and checkout modernisation, and I’m comfortable shaping solutions where multiple systems, teams and operating models need to align.
Recent work includes supporting checkout and operational technology transformation for Tesco, Sainsbury’s, Centrepoint, Carrefour, and Marks & Spencer, covering technology option selection, requirements definition, process redesign and adoption planning across multi-brand and multi-country environments.
I’m energised by complex problems — environments where clarity is limited, processes don’t align, teams work in silos and technology is underused or misunderstood. I love making complexity simple, enabling better decision-making and delivering outcomes such as improved efficiency, faster execution and measurable cost or time savings.
Core Focus Areas:
• Business & Technology Analysis
• Operational & Retail Transformation
• End-to-End Process Mapping (BPMN: Blueworks / Visio)
• Requirements Translation & User Story Definition
• Lean / Agile / Hybrid Delivery
• BusinessMore...