Alisha Suazo, as the Operations Manager of the Unemployment Claims Department at VerifyToday, has led a transformative overhaul that resulted in a 35% increase in efficiency within the department. Leveraging her prior experience in HR and her recently earned MBA in Human Resource Management, Alisha implemented strategic improvements that reduced claims processing times by 50% and earned industry-wide recognition. Her leadership was instrumental in VerifyToday winning the prestigious SIDES Award for compliance excellence and integrity in claims handling. With a strong foundation in HR and a passion for people operations, Alisha is now seeking to pivot her career toward a dedicated HR role where she can continue driving impact through process optimization, compliance, and employee-focused strategies.More...