Quality management, project management, complaint management in the public employment service (PES) of Flanders.
I currently lead the complaint department in VDAB Antwerp. I do research on complaints (mostly of jobseekers) and formulate answers.
I also write complaint reports and make presentations and write recommendations. The formulation of improvement action and the follow-up till completion is also an important part of the job.
A saying of Pol: ‘Every answer to a complaint should be a demonstration of compassion and skill in writing’More...
Edith Csengo
Head of Procurement@VDAB
Verified
Jana Tanghe
HR Director@Self Employed
Verified
As the HR Director, Jana Tanghe is tasked with managing all aspects of human resources, including recruitment, training, employee relations, and compliance with labor laws. She is responsible for creating and implementing HR strategies that align with the business goals of the company. Tanghe also oversees the development of an employee-oriented company culture that emphasizes quality, continuous improvement, and high performance. Her role involves fostering a positive working environment and promoting professional growth for all employees.More...