Professional with over 15 years of experience in structuring, operations management and business development, with a strong presence in the entertainment, technology and gaming sectors.
I am the co-founder and director of Vanguard Entretenimento Brasil, one of the first companies authorized by SIGAP and the Brazilian Government to operate sports betting and casinos in the country under a federal license. At Vanguard, I lead the customer service, ombudsman and security areas, ensuring a high standard of excellence, compliance and operational integrity, with an absolute focus on user experience and compliance with regulatory standards.
My career is marked by strategic vision and practical execution in highly complex environments, especially in structuring call centers, implementing information security policies, creating effective ombudsman channels and supporting operations with a focus on scalability and institutional reputation.
I have a hybrid profile: hands-on executive, entrepreneur and people manager, always oriented towards results and building innovative solutions. Over the years, I have participated in important projects in Brazil and abroad, always combining technology, customer experience and business vision.More...