Vice President of Transformation and Customer Success
Verified
With over 25 years of progressive experience in business transformation and operational strategy, coupled
with my recent role as Vice President of Transformation & Customer Experience, I am eager to bring my leadership and proven track record to help your esteemed organization.
In the high-tech space I’ve been on the front lines of driving organizational change, process redesign, and enhancing customer experiences. As part of Regional Leadership teams, I made my mark by building a professional services
organization from laggard to Magic Quadrant leader through new partnerships, new solutions and simplified processes. I’ve been responsible for a P&L of more than $70 million and a staff of over 180 people, along with driving over 900% growth in top line revenue.
I have recently completed a regional transformation of a global operations center and the customer supply chain.
This highly complex and important transformation has allowed me to covert a six-sigma mentality focused
on continuous improvement into wins in CSAT, client retention and renewal rates. Moreover, I’ve been on
the forefront of advancing AI and process automation strategies across customer journeys and technology roadmaps.More...