Pavithera Kanasan has excelled as an Incident Manager at Telstra Global Malaysia, where she led a team that reduced incident response times by 40% through the implementation of an innovative automated alert system. She spearheaded a cross-departmental initiative that improved customer satisfaction scores by 25%, earning her the company's Excellence in Leadership Award. Pavithera successfully managed the resolution of a critical network outage affecting over 10,000 users, restoring services within a record time of two hours. Her strategic insights and dedication have positioned her as a key contributor to Telstra's global incident management strategy.More...