UT Health, Houston TX April 2018– Present
WIC Clinic Manager/Nutritionist
Supervise clinic and staff productivity, maintain adequate caseload, implement client hospitality, follow up with Qualtrics surveys and deliver a correction action plan to ensure great customer service. Provide nutrition counseling and analyze anthropometric, biochemical, clinical and dietary data to certify potential eligible applicants for program. Evaluate and approve non-contract formula, request counsel/refer/follow up with high-risk nutritional clients, assist participants with referrals to other agencies for medical/social assistance, conduct nutrition/breastfeeding education classes, attend regularly scheduled manager meetings, prepare and present monthly staff meetings. Manage daily clinic activities including but not limited to; ordering supplies, approving leave time, approve time card/reports, evaluate/develop staff rotation schedule, establish clinic goals and objectives, ensure positive physical clinic environment and creation of monthly clinic reports.
OutLoud Marketing LLC, Houston TX January 2017 – March 2018
Account Manager
Champion the client at all levels internally and training Account Managers to efficiently represent the customer. Operate as the lead point of contact for any and all matters specific to accounts managed. Assist with challenging client requests or issue escalations as
needed. Oversee customer account management, including negotiating contracts and agreements to maximize profit. Maintain client relationships to encourage repeat business, including following-up after event execution to ensure expectations were met. Build teams of up to 40 staff members for nationwide marketing events. Manage human relations, acting as a key account holder responsible of overseeing accounts payable.More...