Nicole Shepherd is the Visitor Services Manager at the U.S. Fish and Wildlife Service (USFWS), where she has excelled in enhancing visitor engagement and education both in person and virtually. With over a decade of experience in environmental conservation and public relations, Nicole has implemented innovative programs that have increased visitor satisfaction and boosted community engagement. Passionate about connecting people with nature, Nicole continues to drive initiatives that promote conservation awareness and foster a deeper appreciation for the natural world.More...