Ben Stern is the Head of Support at UserWay, where he leads a dynamic team dedicated to enhancing customer experience and accessibility solutions. With over a decade of experience in customer service and support operations, Ben has a proven track record of implementing innovative strategies that improve client satisfaction and streamline support processes. His leadership has been instrumental in increasing UserWay's customer retention rates by 30% over the past two years. Ben is passionate about leveraging technology to create inclusive digital environments and is a frequent speaker at industry conferences on accessibility and customer support excellence.More...