Kathryn "Katy" Diehl is a Special Education professional with over 12 years of classroom experience and additional leadership experience supporting district-level programs and compliance initiatives. Highly skilled in ARD facilitation, IEP development, and cross-department collaboration. Brings a strong understanding of special education regulations, data-driven decision-making, and effective meeting facilitation to support campuses and families.
Kathryn is also a Customer Success and account management professional with over 3 years experience serving as a trusted advisor to customers, driving engagement, retention, and account growth across long-term relationships. Skilled in onboarding, platform demonstrations, customer journey management, renewals forecasting, and identifying upsell opportunities aligned to client goals. Known for a consultative approach, strong communication skills, and cross-functional collaboration, with a proven ability to manage multiple accounts, deliver measurable results, and thrive in performance-driven, remote-first SaaS environments.More...