Experience in Service Management, IT Operations and Procurement activities. These include ITIL operational support functions (Incident, Problem, Change, Risk, Asset, Service Desk, ITSM tooling), Design, Transition and Service Strategy. Oversight and improvements of IT Operations, and leading supplier management, contract and purchasing services.
Within each of the above areas of Service Management my work includes performance reporting to senior stakeholders, budget management, long term strategic mapping of IT operational and procurement delivery and Project implementation.
Heading up Service Delivery responsibility ensuring exceptional level of Service Operations and Delivery of new projects through Transition processes including IT Digital and Hosting solutions.
Collaborated with IT and Business Directors to implement and manage critical business services.More...