Emma Cook is a seasoned professional with a strong background in customer experience management. She currently holds the position of CX Manager at Up Learn, an online education platform. Her role includes overseeing all customer-related strategies, ensuring top-notch service quality, and driving customer satisfaction. Prior to joining Up Learn, Emma spent several years in the customer service industry where she honed her skills in communication, problem-solving, and relationship-building. Her passion for delivering exceptional customer experiences and her ability to understand customer needs make her a valuable asset to the team. Emma holds a BSc degree in Economics, further solidifying her understanding of the customer journey in a business context.More...