Experienced pet care professional and operations manager with a strong background in client communication, service coordination, and team leadership across grooming, daycare, and retail environments. Proven ability to manage high-volume client interactions, troubleshoot operational issues, and deliver top-tier customer experiences. Adept at using digital tools for scheduling, CRM management, customer correspondence, and task tracking.
Skilled in remote-friendly tasks such as data entry, documentation, process improvement, and virtual client training. Strong communicator with a keen attention to detail and ability to manage multiple workflows with minimal supervision. Combines hands-on customer service expertise with administrative precision—making a seamless transition to remote roles in onboarding, client success, and support coordination.More...