University of Houston-Downtown Marilyn Davies College of Business
Company Employees
Thomas Canny
Training Supervisor@Sunnova Energy International
Verified
• Coordinate and facilitate training classes for new-hire direct and BPO employees in global contact center environments, as well as refresher and uptraining for current employees, including instructor-led training for various roles and coordinating with operations regularly for guest speakers and process updates
• Conduct reporting for training on a daily, weekly, and class-by-class basis, and communicate this information in a format that is ready for presentation and for automated data capture
• Manage 5-45 trainees during their first four to seven weeks, including instilling company culture, introduction and reinforcement of company values, and identifying poor-fit individuals early-on
• Executed the launch of a new BPO site, including training all new agent staff, management, training, and quality assurance, with a focus on establishing and enhancing the corporate reputation and relationshipMore...