Administrative and Finance Manager@FAPRI ACCOUNTING OFFICE
Verified
I have over 10 years of experience in process management, finance, and team leadership. Throughout my career, I have developed expertise in customer service, direct and indirect sales, and monitoring and enhancing the customer experience.
My work has involved identifying process inefficiencies, implementing improvements, and driving operational excellence through data-driven decision-making.
I have strong analytical and problem-solving skills, enabling me to assess business challenges and implement effective solutions. I am proficient in financial planning, budgeting, and cost control, ensuring sustainable growth and profitability. My leadership experience includes team management, performance evaluation, goal setting, and employee development through coaching and mentoring.
I have worked with tools such as Zendesk, Power BI, Excel (advanced), and CRM platforms to optimize operations and enhance customer interactions. I am also familiar with methodologies like Lean, Agile, and Design Thinking, which I have applied to improve efficiency and customer satisfaction.
In addition to my technical expertise, I have strong communication, negotiation, and interpersonal skills, which allow me to build solid relationships with clients, stakeholders, and team members.
I am highly adaptable, results-oriented, and thrive in dynamic environments that require strategic thinking and a proactive approach. My ability to work collaboratively and lead cross-functional teams has been essential in driving business success.More...