Kathi Morehead, as a Member Care Rep at TZ Insurance company, plays a critical role in maintaining customer relationships and ensuring customer satisfaction. Her responsibilities include addressing customer queries, resolving issues, and providing information about insurance policies. Kathi's exceptional communication and problem-solving skills contribute to enhancing customer experience and satisfaction, positively impacting the company's reputation and customer retention rate. Her role is crucial in understanding customer needs and providing feedback to the management, helping them make informed decisions for policy improvements.More...