Tracy Opere is a Customer Experience Manager with 4+ years of experience designing end-to-end customer journeys that increase loyalty and lifetime value. At NCBA, she led a cross-functional team that translated customer insights into actionable improvements, driving a 22% boost in NPS and a 15% reduction in churn over two years. Tracy specializes in building scalable feedback loops, reimagining support operations, and coaching frontline teams to deliver consistent, human-centered service. She is passionate about using data, storytelling, and empathy to turn everyday interactions into memorable brand experiences.More...