Toby Nelson
Customer Success & Operations Leader | Driving Growth, Engagement, and Operational Excellence
A proven leader with expertise in scaling startups, driving customer success, and achieving measurable results. With over a decade of experience across recruitment, SaaS, and customer success, I specialize in building high-performance teams, enhancing user experiences, and fostering business growth.
Key Achievements:
Business Growth: Pivoted Be ROTA LTD’s business model, achieving £250,000 ARR in 12 months; led the company through to acquisition in 2022.
Customer Success: Scaled client engagement systems as Director of Customer Success and delivered consecutive YoY EBITDA growth at TTM Healthcare Solutions.
Freelance Advisor: Helped startups optimize customer retention frameworks through coaching via Sales Impact Academy and personal consultancy.
Why Partner With Me:
I thrive in dynamic, fast-paced environments, leveraging strategic vision and a customer-first mindset to deliver impactful results. From enhancing user engagement to streamlining operations, I bring the expertise startups and scale-ups need to unlock growth and success.More...