Jason Baptiste is an IT Support Specialist at TTFS, where he ensures seamless daily operations for over 300 end users across multiple locations. With more than seven years of experience in troubleshooting complex hardware, software, and network issues, he is known for resolving critical incidents quickly and preventing repeat problems through smart documentation and process improvements. Jason plays a key role in onboarding new technologies, partnering with vendors and internal teams to deploy secure, scalable solutions. Passionate about customer service, he combines strong technical expertise with clear, friendly communication that helps non-technical staff feel confident using TTFS systems.More...