Hello, I am an experienced operations manager with over 22 years of leadership in the BPO industry. For the past eight years, I have been managing operations, driving key performance indicators (KPIs), and optimizing production metrics to ensure profitability and growth.
Throughout my career, I have supported global brands such as Verizon, AT&T, ADT, Telus, Zynga, Microsoft, and Google, overseeing various campaigns across customer service, technical support, gaming, and sales. My expertise lies in launching and scaling operations, improving efficiency, and delivering exceptional results in a fast-paced, dynamic environment.
I have a strong background in client relationship management, ensuring seamless collaboration, trust, and alignment with business objectives. By fostering strong partnerships with stakeholders, I drive business growth, service excellence, and long-term success.
I am also deeply committed to fostering a culture of continuous improvement, coaching, and high engagement to empower teams and drive excellence. By investing in mentorship and career development, I help create strong succession plans, ensuring long-term success and sustainability for the business.
I take pride in my ability to lead teams, strengthen client relationships, drive operational excellence, and cultivate future leaders while optimizing processes to enhance customer experience and business success.
I look forward to connecting and sharing insights on operations processes and continues improvement.More...