Customer Experience and Operations Manager@Marker Learning
Verified
🌟 About Me
Hi, I’m Brittney Morrow — a CX leader with over a decade of experience driving customer success, operational excellence, and team empowerment in fast-paced, high-growth environments. My career has spanned mission-driven startups and household retail brands, and in every role, I’ve been focused on building empathetic, efficient, and trust-centered experiences for both customers and internal teams.
👣 My CX Journey
I began my career in education and community support, which laid the foundation for my people-first approach. From there, I moved into the world of customer experience, where I’ve spent the last 10+ years leading support and CX teams at companies like:
• Marker Learning – Building support systems that empower families and schools navigating learning differences.
• Trust & Will – Helping demystify estate planning through thoughtful, accessible support.
• HopSkipDrive, Earny, and Laurel & Wolf – Driving CX strategy, managing BPOs, launching omnichannel operations, and supporting product feedback loops in high-growth, tech-forward environments.
I’ve led internal and external teams, scaled processes from the ground up, and partnered cross-functionally with product, engineering, operations, and marketing to ensure CX is not just a department, but a company-wide value.
💼 How I Can Help
Whether you need someone to:
• Stand up or optimize your support infrastructure
• Lead and mentor CX teams
• Build out SOPs, escalation flows, and QA programs
• Manage vendor relationships or integrate automation tools
• Deliver insights that improve retention, satisfaction, and product fit
…I bring a hands-on, strategic, and deeply human approach to every engagement.
🤝 Let’s Work Together
If you’re a mission-driven company looking for a trusted CX consultant, interim leader, or project-based partner — let’s talk. I’m especially passionate about working with companies that are building for good, and who value collaboration, transparency, and heart.More...