Member Experience Specialist-Overnight@Trupanion - Medical insurance for your pet
Verified
With a diverse background spanning visual merchandising, marketing, and communications, I bring a unique blend of expertise in member experience and team leadership. Currently serving as an overnight Member Experience Specialist at Trupanion, I excel in providing tailored pet insurance solutions, resolving member concerns, and driving satisfaction through effective communication across various channels. Previously, I held a Senior International Contact Center Agent role at Maximus, where I designed training programs, managed escalated veteran issues, and led teams in the absence of my supervisor. My experience also includes Master Peace Wellness, where I created and executed digital content strategies, and Stage, where I specialized in omni-commerce product copywriting and e-commerce site content management. With a B.S. in Fashion Marketing and a certification in TX Property & Casualty Insurance, I am well-versed in customer engagement, coaching, and process improvement. I am committed to driving growth and fostering a positive experience.More...
Jennifer Burnette
Executive Assistant
Verified
Very experienced executive assistant. Skilled at heavy calendar management, travel booking and coordination, event planning, expense management, note taking, and project management.More...