Director of Customer Success with 15+ years of experience in sales and customer success, including 9+ years in
SaaS, specializing in retention, expansion, and building high-performing customer-facing teams. Proven expertise in
customer success strategy, revenue growth, sales enablement, and cross-functional leadership across Product,
Sales, and Marketing organizations.
Track record of delivering measurable business impact, including maintaining over 90% annual retention, driving a
40% increase in expansion revenue, and consistently exceeding expansion targets in 7 of the last 8 quarters.
Experienced in designing and implementing scalable frameworks such as QBRs, renewal playbooks, and health
scoring models to improve customer outcomes and reduce churn.
Recognized for building and leading teams of up to 11 direct reports while improving productivity, onboarding
efficiency, and overall team performance. Brings a unique blend of customer success and sales enablement
experience, enabling strong alignment between revenue generation and customer experience strategiesMore...
Ashley Jata\
Marketing Director | Sr. Product Marketing Manager@Virtuoso Travel
Verified
Ashley Jata is a seasoned marketing professional currently serving as the Senior Product Marketing Manager at Virtuoso Travel. With a career spanning over a decade in the industry, Ashley has demonstrated her prowess in designing and implementing marketing strategies that drive growth and customer engagement. Prior to joining Virtuoso Travel, she honed her skills in several marketing roles across various industries, gaining a broad understanding of different market dynamics. Ashley's extensive knowledge and innovative approach have consistently proven invaluable in her role, allowing her to effectively market products and services in the competitive travel industry. Her leadership skills, coupled with her passion for marketing, make her a vital asset to the Virtuoso Travel team.More...