I am a senior manager with over 20 years’ experience in the Finance & Accounting, Commercial Control, Customer Relationship Management and Healthcare sectors.
I have built, led, and developed global service delivery teams in complex multi-customer environments where operational process transformation and the need to meet diverse service levels were a pre-requisite.
I have specified, established, and managed Shared Service Centres and re-engineered existing centres to drive transformation, enhanced service levels and create environments that ensure employee retention and career development.
My career to date has included working with companies such as Infineon Technologies, Delphi Grundig, IBM, Apple, Grupo Trofa Saúde and Klöckner Pentaplast.
I am focused on pursuing seamless customer experiences while building trusting relationships and strong/resilient teams.More...