I specialize in building robust L&D ecosystems that drive business outcomes. From launching high-volume onboarding for global banks to restructuring underperforming training functions, I partner with clients to align learning with operational excellence. Led end-to-end operations for customer service and sales functions across a 330+ headcount, overseeing team performance, workforce planning, and KPI attainment. Delivered consistent service excellence through structured coaching, process optimization, and strategic resource allocation.More...