Kara Draper is a seasoned technology leader with 27years of experience in enhancing operational efficiencies and driving value for businesses across various industries. She has a strong consulting background and a passion for fostering inclusive, high-performing teams that thrive in their work environment. Kara specializes in creating and presenting ROI models, measuring KPIs, and utilizing data visualization tools like Tableau and Excel to build actionable dashboards. Additionally, she has deep experience running a large client experience group that encompasses business intelligence, research and analytics, training, quality assurance, reputation management, and escalations. Her expertise in strategic planning, process improvement, and problem-solving enables her to deliver strategic products and services with maximum profitability while addressing critical business challenges through effective collaboration and communication.More...
Ashish Marya
Vice president - Head Of Client Experience@Trajector