Rick O'Sullivan is a dedicated and experienced Service Desk Analyst with a strong background in Information Technology. After earning a Bachelor's degree, he pursued a career in IT support where he has spent over 10 years providing exceptional customer service and technical assistance. Rick is highly skilled in troubleshooting, problem-solving, and maintaining hardware and software systems. He is known for his exceptional communication skills and ability to explain complex technical issues in an easy-to-understand manner. Rick brings a customer-oriented approach to his work, ensuring that all technical issues are quickly and efficiently resolved. His technical expertise paired with his commitment to excellent customer service makes him a valuable asset in any IT support team.More...