Visionary Client Success leader with 12+ years of experience spearheading revenue growth and client retention within diverse SaaS landscapes. Adept in crafting transformative client retention strategies for enterprise, Fortune 500, and Gov/Fed clients, leading to significant financial successes, including a 44% revenue rise, a 144% increase in upsell revenue, and a 4% increase in retention. Versatile in CRM optimizations, go-to-market strategies, and fostering high-performing teams in fast-paced startups. Poised to leverage strategic insights and advocacy to drive unmatched client success.More...