Felipe Nascimento is the Diretor Técnico at SEDUC SP, where he spearheads innovative educational technology initiatives across São Paulo's public school system. With over 15 years of experience in educational management, Felipe has successfully implemented digital transformation projects that have enhanced learning outcomes for over 1 million students. His strategic vision and leadership have been instrumental in fostering partnerships with tech companies, ensuring that schools are equipped with cutting-edge resources. Felipe holds a Master’s degree in Educational Technology from the University of São Paulo and is passionate about leveraging technology to bridge educational gaps.More...
Carlos Alberto De Sousa
Operarion Manager@Contax S.A.
Verified
Results-oriented and experienced professional with 18 years of expertise as an Operations Manager / Head of Operations, specializing in operations optimization and impactful strategy development. My fluency in English and advanced proficiency in Spanish have enabled me to lead global operations, teams, and projects successfully, achieving proven results in customer engagement management and improvement through the application of agile methodologies and the implementation of innovative marketing initiatives.
I have extensive experience in financial planning, leading multidisciplinary teams, and conducting projects focused on continuous improvement. I am a specialist in omnichannel call center management, digital marketing, and the development of strong client relationships. My strategic approach to operational leadership is complemented by advanced technical knowledge and skills in creating and analyzing reports, as well as mastering various methodologies, ensuring a holistic and data-driven management approach, always focused on operational excellence.
QUALIFICATIONS
Digital Marketing / Igaming: Traffic management, ad creation, creative development, Google Ads and Facebook Ads tools management, Social Media Management, Affiliate/Agent/Influencer management.
Operations: People management, operational KPI management, global model implementation, operational and strategic client presentations, NPS management.
Finance: P&L management, financial budgeting, financial results presentation to the executive board; financial planning.
Commercial: Knowledge in pricing strategies, commercial presentations, pipeline management, client relationship management (Farmer), participation in RFPs (Hunter).
International Experience: Reporting to international stakeholders, managing financial projects globally, leading teams across Latin America.
Planning: Forecasting, productivity, control report management and implementation.
Projects: Activity schedule creation, project review, presentation of lessons learMore...