I'm a customer experience and support operations leader with over a decade of experience managing high-performing remote teams and optimizing service workflows in fast-paced, high-volume environments. I'm deeply familiar with Zendesk administration and automation, and I specialize in blending human-centered support with scalable, data-driven systems.
Whether mentoring frontline agents, building out remote support programs, or translating cross-team insights into action, I bring clarity, empathy, and measurable impact. I'm especially drawn to roles where customer experience is treated as a strategic advantage, not just a cost center.More...