Monica Pomares is a dedicated Customer Care Manager at T-Mobile, where she has excelled in enhancing customer satisfaction and streamlining service operations over the past five years. With a keen focus on innovation and empathy, Monica has spearheaded initiatives that have improved customer retention rates by 20% and reduced response times by 30%. Her passion for technology and customer service excellence has earned her the "Top Performer of the Year" award twice. Monica holds a Bachelor's degree in Communications from the University of Washington and is committed to driving T-Mobile's mission to deliver unparalleled customer experiences.More...