Operations leader managing a sports technology company specializing in biometric manufacturing and mass-customized consumer products; overseeing robotics-enabled production, global supply chain partners, and fulfillment of 100,000+ personalized units annually across international markets.
• Lead end-to-end operations across production, logistics, supply chain, CX, and vendor partnerships, managing staff hiring, training, and
performance.
• Oversee global manufacturing operations and supplier relationships in China, coordinating production planning, forecasting,
procurement, and international logistics.
• Manage inventory strategy, shipping optimization, and fulfillment operations to maintain production continuity while controlling operational costs.
• Develop and optimize operational systems including SOPs, dashboards, and workflows to improve efficiency across production and CX
teams.
• Maintain and troubleshoot robotics-based production systems supporting biometric product manufacturing and high-volume
personalized order workflows.
• Analyze operational KPIs (NPS, refunds, shipping costs, fulfillment metrics) to identify inefficiencies and drive continuous improvement.
Key Achievements
• Negotiated 28% reduction in manufacturing unit cost, delivering ~$200K annual savings across purchase order units.
• Secured supplier-funded tooling, eliminating $26K in mold costs for new production.
• Optimized CX operations, reducing support costs 26% YoY, improving response time 10%, and lowering product returns 15%.
• Improved operational efficiency by implementing standardized workflows and documentation across production and CX teams.More...