I'm an experienced OTP and VRI with amazing customer service skills, great communication strategies, and complaint resolution capacities making our clients feel heard and understood while adhering to company policies. Additionally, I graduated from USAP with a degree in Tourism Administration and have almost 2 years of experience working in the airline industry.More...
Experienced Operations & Account Manager | Remote Team Specialist | Customer-Focused & Results-Driven
With over 5 years of experience in customer service, sales, and operations, I’ve built a career around optimizing workflows, improving client relationships, and driving measurable business results. I’ve worked across various industries—from BPO and hospitality to legal and real estate—and in recent years, I've successfully transitioned to remote roles supporting executives and managing operations for fast-paced startups.
Some of my key achievements include:
Spearheading process improvements that reduced operational delays by 30%
Managing multi-channel customer service teams and boosting CSAT scores to over 90%
Supporting C-level executives and handling recruitment, scheduling, CRM management, and vendor coordination
Successfully closing deals and upselling to existing clients, contributing to a 20% revenue increase
I bring a hands-on, solution-oriented mindset to every role and love helping businesses grow while ensuring smooth day-to-day operations.More...