Customer Support Specialist/Presentation Design/Onboarding Trainer
Verified
Results-driven operations and customer service leader with over 20 years of experience managing high-performing teams across hospitality, tech, and healthcare. Proven track record of achieving 99% customer satisfaction and 98% client retention by streamlining workflows, optimizing staffing, and fostering trust-based relationships. Skilled in high-volume environments, with expertise in onboarding, training, account management, and cross-functional collaboration. Technically proficient in CRM tools, workforce management systems, and data analysis, with a strong background in recruiting, scheduling, and customer experience enhancement.More...