I am a customer-focused professional with a diverse background in sales, marketing, and guest experience management. My experience spans across dynamic industries including automotive, consumer goods, and live entertainment, where I have consistently demonstrated strong interpersonal skills, a solution-oriented mindset, and a commitment to delivering exceptional service.
At CarMax, I served as a Customer Specialist, where I guided clients through the car-buying process, providing tailored recommendations and ensuring a transparent, stress-free experience. My role required in-depth product knowledge, attention to detail, and the ability to build lasting customer relationships in a fast-paced retail environment.
Previously, as a Sales and Marketing Representative with TTI (Techtronic Industries), I was responsible for driving brand awareness and product sales through strategic in-store marketing and client engagement. I collaborated with retail partners, conducted product demonstrations, and analyzed sales trends to optimize performance, consistently exceeding sales targets.
Most recently, I work as a Guest Experience Coordinator at Acrisure Arena, where I played a key role in creating a welcoming and seamless experience for event attendees. I coordinate with multiple departments to ensure efficient operations during concerts, sporting events, and special functions, while resolving guest concerns promptly and professionally.
With a well-rounded background in customer engagement, sales strategy, and event operations, I bring a unique blend of people skills, adaptability, and business acumen to any customer-facing or service-oriented role.More...